ServiceNow HRSD for Infrastructure company
Challenges Presented
- The preboarding and onboarding processes required Managers to swivel between multiple applications to keep track of the entire lifecycle bringing in a new employee/contractor into the organization.
- The main objective of this client was to easily manage the entire process in a unified platform.
Proposed Solution
We implemented HR Service Delivery Enterprise, Employee Service Center and a Custom solution provide the following:
- Automatically start onboarding process through integrations with external systems (Field Glass and JobVite)
- Links between IT and HR portals
- Automatically trigger activities for different fulfillment groups depending on the location and type of contract of the employee.
- Integrate with iOffice (facilities management tool) to trigger facilities setup activities
Results Achieved
- A One stop shop for Managers to control the process, check the status, and update onboarding requests
- Unified experience for fulfillment agents when completing their activities in a single platform.
- Reduced labor for employee provisioning
